Digital Transformation & Operational Excellence Industry Awards 2021

Showcasing globally the most outstanding Digital Transformation & Operational Excellence Achievements.

Judging Panel

Taylor Herron

Lt Col, Action Officer, Office of the Vice Chief of Staff

More about Taylor

Donald Kuk

President & CEO

More about Donald

Julie Thyne

Global Improvement Leader

More about Julie

Niloofer (Darbary) Narendran

Director, Transformation Management

More about Niloofer

Travis Hahler

Global Change and Culture Lead

More about Travis

Dr. Rodolfo Santamaria

Vice President Global Supply Management

More about Dr.

Peter Evans

Director of LCI

More about Peter

Dr. Keith Clinkscales

Director Strategic Planning & Performance Management

More about Dr.

Dr. Artur Preus

Lead Business Architect (Financial Crime)

More about Dr.

Erich Heneke

Director of Business Integrity and Continuity

More about Erich

Aditi Sinha

Global Head, Consumer Source Data Acquisition

More about Aditi

Dr. Elhanen (Eli) Abramov

Executive Advisor and Director (ex EVP Global Operations in ADAMA)

More about Dr.

Mark McGregor

Author, Performance & Business Coach

More about Mark

Dr Marlene Kolodziej

Vice President, Centralized Services

More about Dr

Hao Dinh

Director Global Digital Industrial Operations

More about Hao

Rohail Khan

President

More about Rohail

Oliver Maeckel

Partner & Vice President

More about Oliver

Dr. Michael O'Connor

Director Strategy and Project Management

More about Dr.

Taylor Herron

Lt Col, Action Officer, Office of the Vice Chief of Staff, United States Airforce

Biography

Advises the Air Force’s second highest ranking officer on strategies to optimize the Department’s 689,000 person workforce and $165B budget to accelerate change across a broad range of disciplines including artificial intelligence, human capital management, agile software development, and robotic process automation. Crafts strategic messaging in support of a broad range of senior engagements and drives maturation of the Air Force's intrapreneurial capabilities.

Donald Kuk

President & CEO, Enterprise Transformation Excellence, Inc.

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 13:30 - 15:30 pm

Biography

Donald Kuk is an innovative, multiple industry award winning Global Transformation, Cognitive Automation and Operational Excellence Senior Executive with 20 plus years of delivering record setting top line growth, customer and employee satisfaction, and margin improvement leading rapid Enterprise Transformation and Intelligent Automation for the world’s most highly regarded manufacturing, retail and centralbanking, insurance, technology, health care and health sciences industry leaders.

Widely published successes include advanced metrics, analysis, strategy, mission, vision, opportunity identification, milestones, budget and roadmap development, multi-tiered communication, transformation and improvement program management, training, change and performance management, and results verification.

Named the “Enterprise Whisperer” by Fortune Magazine, Donald is a frequent invited Conference Chairperson, Keynote Speaker, Session Chairman and Tutorial Presenter at CEO, CFO, CIO, CTO, Operational Excellence and Enterprise Strategy events worldwide.

Julie Thyne

Global Improvement Leader, Dow

Business Transformation & Operational Excellence Summit in Oil & Gas Live

Wednesday 13th October 2021 | 09:00 - 09:45 am

Biography

Julie Thyne has worked for Dow for the last 22 years in a variety of manufacturing and engineering positions. She is currently a Global  Improvement Leader. Julie is the recipient of the 2014 STEP Ahead award from the Manufacturing Institute. Outside of work, Julie promotes STEM education for elementary and middle school students.  

Niloofer (Darbary) Narendran

Director, Transformation Management, Fiserv

Biography

Niloofer Darbary, Director, Transformation Management at Fiserv Inc., is a seasoned professional, with more than 20 years of proven expertise driving strategic initiatives with significant top-line and bottom-line impact for global technology conglomerates.

Since joining Fiserv in 2016, she has lead multiple business innovation and transformation initiatives, around go-to-market strategies, improving customer experiences, and cost optimization.

Prior to joining Fiserv Inc, she was the transformation lead at Hewlett Packard Enterprise, and was involved in the design and execution of mergers & acquisitions, organization transformation and globaldelivery initiatives.

Her strengths include her ability to collaborate effectively and influence change, driving strategic prioritiesat the CXO level, as well as designing and executing on the framework to drive the change. She has aninnate understanding of diverse cultures, working across Asia Pacific, Europe, and Americas.

She has been invited to speak at the prestigious PMI National Conference in India in 2010 and the SPPR conference in Slovakia in May 2015. Niloofer is also one of the founding members of a global G6PDD-COVID-19 taskforce, focused on creating more awareness of an x-chromosome linked genetic mutation, that affects approximately 500 million individuals worldwide, and its role during the current pandemic.

Travis Hahler

Global Change and Culture Lead, Google Cloud

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 12:00 - 13:30 pm

Biography

Travis is an expert in change management, organizational effectiveness, and business transformation. With +10 years of experience helping Fortune 100 companies from varying industries and across the globe go through large, strategic organizational changes, Travis brings this expertise to Google's customers and partners as the Americas Change and Culture Lead. Travis holds a Bachelor's Degree in Psychology with an emphasis in consumer behavior, business management, and neuropsychology and a Master of Business Administration with an emphasis in management, organizational behavior and theory, and accounting. Travis' education is also comprised of several notable experiences including time studying neuropsychology and neuroscience at Harvard University and performing neurology research on cognitive functioning at Aalborg University in Aalborg, Denmark.


Dr. Rodolfo Santamaria

Vice President Global Supply Management, Stanley Black and Decker

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 14:15 - 15:15 pm

Biography

 

Dr. Santamaria has nearly three decades of senior experience in operations excellence, network optimization, business transformation, IT, supply chain, strategic sourcing Information Technology and Lean Six Sigma with Fortune 500 companies. He holds a Doctorate degree, MBA, and BS in International Business coupled with a Mechanical Engineering background. He also is a certified Six Sigma Master Black Belt.

Prior to his current role, Rodolfo was VP Supply Chain, Operational Excellecne and Procurement at ADT, and has held various executive positions including Fire & Security Regional Group Director and CIO, comprised of supply chain, operational excellence, information technology (IT), environmental, health and safety (EHS&W), real estate, operations, mergers and acquisitions (M&A) and trade compliance for the Retail, Fire, Residential, Small Business and Commercial verticals.

Prior to joining Tyco, Rodolfo held leadership positions at All American Semiconductors, HB Fuller Company, Beauty Group International/Cosmo International Latin America, Deloitte Consulting, Vitro Group and FAA Repair Station, in operations, global supply chain, operational excellence, multi plant management, EH&S, engineering and quality.

Peter Evans

Director of LCI, LEGO

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 07:50 - 08:00 am

Biography

Peter Evans was born in 1955. He joined the LEGO in February 2016.

The early part of his career was in Finance in various industries, including Defence, Financial Services and Telecommunications. Peter worked for General Electric throughout the 90’s including spells in
Manchester, Brussels, Shannon (Eire) and Connecticut.

From 2000 to 2013 he worked in Telecoms in the UK, first with Vodafone, then Cable & Wireless, before finally leading Operational Excellence for Virgin Media. From 2013 to 2015 Peter led Process Excellence in Northern Europe for Maersk Line, based in Copenhagen.

Since February 2016 Peter has been Director of LCI (LEGO Continuous Improvement) at LEGO with
specific responsibility for Business Service Operations and is actively involved in establishing a
Global Business Services Organisation for Finance.

Dr. Keith Clinkscales

Director Strategic Planning & Performance Management, BOCC-Palm Beach County

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Tuesday 17th November 2020 | 08:30 - 10:00 am

Biography

Dr. Keith A. Clinkscale is a recognized Lean Six Sigma Black Belt & Operational Excellence Executive known for establishing best-in-class strategic performance management programs. Keith Clinkscale demonstrates a combination of broad industry experiences, performance management acumen and a history of results-oriented management consulting to drive significant improvement and cost savings. As a seasoned Industry Executive and Management Consultant, Keith built a reputation of excellence in all areas of operations.

His skillset includes over 30 years of Executive Coaching, Training and Content Design, Process Improvement, Benchmarking, Total Quality Management, Balanced Scorecards, Business Process Re-engineering, Strategic Planning, and High Performance Teams. Keith’s experience and sensitivity to customer concerns has always enabled him to provide a high level of service, whether in industry or as a consultant. Keith has headed the Performance Management Office at Palm Tran. Keith’s team provided executive coaching, goal and target setting through benchmarking, established and reported balanced scorecards, developed department scorecards and held department directors accountable for addressing deficiencies. Dr. Clinkscale has been the champion of Performance Reporting, Management and Improvement at Palm Tran.

Keith has a B.S. in Electrical Engineering from Boston University and a PH.D in Strategic Leadership from Concordia College & University. He is now the Director of Strategic Planning and Performance Management for Palm Beach County and supervises all activities related to the long-term strategic plan of Palm Beach County as well as the strategic planning of over 30 county departments. Keith is responsible for assisting the Board of County Commissioners (BCC), Executive Team, Department Directors, and staff with the development of long-term goals, objectives, strategies, and actions.

Dr. Artur Preus

Lead Business Architect (Financial Crime), Deutsche Bank

Biography

Senior Business Architect. Member of Business Architecture Guild and International Compliance Association. 

Experienced in establishing and executing business architecture and operating models in banks and financial organisations.

Passionate about client-centric and client-driven transformation - and critical role of setting strategic business vision, as well as its translation into organisational, process, data and technology components

Erich Heneke

Director of Business Integrity and Continuity, Mayo Clinic

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Tuesday 14th December 2021 | 17:15 - 17:45 pm

Biography

Erich Heneke is currently Director of Business Integrity and Continuity in Mayo Clinic’sSupply Chain Management (SCM). His financial emphasis is in Enterprise & Supplier Risk Management, Audit/Controls and Financial Planning & Analysis. Erich has workedin Mayo SCM for 11 years, focusing his efforts on sound SCM controls, fraudprevention/detection, accuracy of balance sheet accounting and other controls relatedwork, including Mayo’s voluntary Sox compliance.

During his time at Mayo, Erich and his team have completed several projects addressingproper controls with Supply Chain, including: development of an award-winning creditcard risk scoring platform, completion of a segregation of duties project mappingemployees’ accesses across multiple applications, detection of several types ofoverpayments to vendors – including detection, collection and prevention of futureleakage, automated management of pharmaceutical pricing and several other initiatives.

Aditi Sinha

Global Head, Consumer Source Data Acquisition, Nielsen

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 16th December 2020 | 12:00 - 12:30 pm

Biography

Aditi Sinha is the Global Head for Consumer Source Data Acquisition at NielsenIQ (formerly The Nielsen Company LLC) and is based in New York, USA. In her space, she is responsible for creating and executing the operational strategy, digital transformation of data collection and consumption, as well as directing the delivery of the day to day operations across the global markets where NielsenIQ operates.

Aditi has over 25 years of experience in leading country, regional and global teams in massive transformations, operations, customer service & sales across 2 diverse industries - data analytics & logistics. Her forte is leading agile digital transformation in complex market environments. She has a demonstrated track record of success in managing large scale global operations, culturally and ethnically diverse teams, stakeholders and clients.

She is a mentor for start-up incubators for leading technology institutions in India and a sponsor of education for orphaned & abandoned girls through social institutions.

Dr. Elhanen (Eli) Abramov

Executive Advisor and Director (ex EVP Global Operations in ADAMA), ADAMA Agricultural Solutions Ltd.

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 13:30 - 15:30 pm

Biography

Dr. Abramov has an internal drive to improve things around him. Throughout his career, he has developed and implemented processes to improve organizations and operations and their effectiveness by leading significant changes.

Dr. Abramov joined Adama in 2012 as Executive VP for Global Operations. ADAMA Agricultural Solutions Ltd. is one of the world's leading crop protection companies, with a revenue of ~4 B$.

A large part of Eli’s role at Adama has been to deliver on the company purpose of "Creating Simplicity in Agriculture” through operations. 

During the 6 years, under Eli’s leadership as an Executive VP for Global Operations, Adama has become the best in class within its Industry on all aspects of Supply Chain and Inventory management. In addition, the Operations team have managed to drastically reduce the cost of goods which reflects in huge improvement on all aspects of the business performances.

Before Joining Adama, from 2009 to 2012, Dr. Abramov has served as CEO of Baran Group, the largest and leading Engineering and project management Group in Israel. The Group serves many different industries (Chemical and Petrochemical, Energy, Water, Infrastructures, Telecom and more). 

Dr. Abramov holds a Ph.D. (Summa cum Laude) in Materials Science and Engineering, 

Ben- Gurion University of the Negev.

Eli is also a member of the Executive Board of the Israeli Manufacturing Association and serves as the Head of the biggest Union within the association responsible for the Chemical, Pharmaceutical and Environmental Industries

On a more personal note, Eli is a strong proponent of giving back to the community, and serves as Chairman of the Executive Committee for the Sami Shamoon College for Engineering.


 

Mark McGregor

Author, Performance & Business Coach ,

Enterprise Architecture Europe Live - A Virtual Conference

Tuesday 5th October 2021 | 10:00 - 10:45 am

Biography

A former Research Director at leading IT industry analysis firm Gartner, Mark has an extensive background in enterprise architecture, business process management and change management, having held executive positions with a number of technology companies.

Mark has authored or co-authored four books on business and process management, including “Thrive! How to Succeed in the Age of the Customer” and “In Search of BPM Excellence” and  “People Centric Process Management.  Widely respected for his knowledge and views on business change, he is the creator of “Next Practice” and has variously been described as a ”BPM Guru”, a “Thought Leader” and a “Master of Mindset”. 

Mark is passionate about the people aspects of change, he has spent much of the last ten years travelling the world, learning, teaching and researching the cultural aspects of change and how executives perceive business and process improvement In this capacity he has literally taught hundreds of people and been fortunate to interview and interact with many CEO’s .

Dr Marlene Kolodziej

Vice President, Centralized Services, Ricoh USA Inc

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 12:00 - 13:30 pm

Biography

Dr. Marlene Kolodziej is a recognized leader in the development and implementation of customer-focused transformative technology and support solutions, with over three decades of experience in end-user, infrastructure, network, data center, programming/development, and applications experience. Formerly the Assistant Vice President of End User Services for Northwell Health, Marlene has recently taken over as Vece President Cetralized Services for Ricoh USA.

Dr. Kolodziej has broad industry experience, including chemical, publishing, finance, data retention and storage, and healthcare, with a focus on leading and directing global technology and business teams to implement innovative client support solutions that increase standardization, strengthen the organization, and decrease maintenance costs. She has provided strategic worldwide client support services, call center, operations, disaster recovery, and infrastructure management, with a focus on driving operational excellence to ensure that service levels and performance are met or exceeded.

Dr. Kolodziej holds a Bachelor’s degree in Information Sciences, and has both her Masters and her Doctorate in Business Administration.


Hao Dinh

Director Global Digital Industrial Operations, Electrolux

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES)

Wednesday 16th December 2020 | 13:45 - 14:15 pm

Biography

For two decades, Hao has led digital transformation initiatives for IBM, Unilever, GE, Ford, GM & collaborated with IDEO & the Aspen Institute to drive social innovations.

Also, he’s successfully started two non-profits that partner with the education systems in the United States and China to nurture the next generation of innovators. Lastly, to strengthen his physical, mental & spiritual self, Hao recently completed a US Navy Seals training program.

Rohail Khan

President, IRPA AI Board

Digital Transformation Excellence World Summit (BTOES DIGITAL)

Friday 17th December 2021 | 09:00 - 10:30 am

Biography

Mr. Khan is a seasoned senior executive with over 23 years of C-Level experience across multi-sector Fortune 2000 and start-up companies.  His industry expertise lies within Healthcare Administration, Financial Services, and BPO Services where his areas of expertise include strategy, operations & administration, RPA/automation, business transformation, technology innovation, process-led reengineering, product development and building global organizations at scale. He has consistently exceeded results throughout his executive career and has established new service delivery models that remain in operation 15+ years later.                       

Mr. Khan is currently President of IRPA’s Digital Solutions Exchange guiding IRPA’s 100,000+ global members establish strategy, drive business transformation through process-led automation and digital business transformation. He is a Board Advisor to i-Tuple, a firm engaged by Private Equity, Hedge Funds and Family Offices to assess target companies across people, process and technology and validate their investment thesis. He also sits on the Board of Payssurance, a healthcare start-up. Prior to that, he was Founder and CEO of Skills International - a not-for-profit firm focused on global talent migration and immigration to Canada.  Mr. Khan was a member of Immigration Round Table co-sponsored by the Conference Board of Canada and the Federal Government of Canada.  He has been instrumental in helping public companies in Canada to address critical skill gaps. 

Prior to this role, he was Group President, of Xerox’s $1.7B Healthcare Administration and Human Capital Management Solutions. He managed 1300+ healthcare BPO contracts with Fortune 2000 and SMB clients including delivery, automation and service delivery to their employees. He managed a global organization of Sales, Strategy, IT Services, Delivery Operations, Product Management and Customer Service of 11,300+ professionals across 23 countries. He was at the forefront of defining health wellness solutions for customers.

Oliver Maeckel

Partner & Vice President, Siemens AG

Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

Wednesday 18th November 2020 | 16:00 - 16:30 pm

Biography

Oliver Maeckel is Partner / Vice President at Siemens Advanta Consulting. He has been with Siemens AG since 1997. The focus of his current work is, in particular, the digitization of project business processes and the optimization of the development and delivery of "first-of-its-kind" large-scale projects. Over the last years, he and his team were able to decrease risks and to speed up project business processes in the pre-sale, sales and execution phase using digital technology.

Dr. Michael O'Connor

Director Strategy and Project Management, Medtronic

Biography

Dr. Michael O'Connor is the Director Strategy and Project Management with Medtronic. He has over 35 years of professional experience and 30 years of professional experience in the Medical Device Industry. O'Connor received his B.A. and minor in Project Management from Metropolitan State University. He holds Graduate degrees in Project Management from the University of Wisconsin, Platteville, Technology Management from the University of St. Thomas, and Business Administration from the University of Phoenix. O'Connor earned his Ph.D. in Civil Engineering, majoring in Project Management, from the University of Maryland, College Park, A. James School of Engineering.

He was selected as an American Society for Quality (ASQ), Quality Fellow and selected as a Medtronic, Technical Fellow. He is a currently and a former Director at Large for the Product Development and Management Association (PDMA) and has volunteered his time with many Professional Societies and Universities/Colleges over the past 18 years. In addition to Medtronic, his corporate experience also includes 3M and Pfizer.

In his spare time Michael enjoys time with his family, playing soccer, biking, running and most outdoor activities. He is very active with volunteering his time with the Sanneh Foundation, Alumni Boards, and an Engineering Board.