The Business Transformation & Operational Excellence Awards 2026

The Industry's Most Prestigious Cross-Industry Awards Program. Showcasing the most outstanding Business Transformation & OpEx Achievements.

BTOES Awards 2024 Winners

Winners 

 

Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture

Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Culture Transformation

 

Best Achievement in Operational Excellence to deliver Business Transformation

Fractal Analytics - Fractal’s Journey towards Business Transformation – Conception to Realization

 

Best Achievement in Operational Excellence to deliver Digital Transformation

F. Hoffmann-La Roche AG - Unlocking Data Sharing at Roche: The Impact and Value of RDI

 

Best Operational Excellence Program for Discovering, Nurturing and Fortifying Talent Management

BMO Virtual Connect - BMO Virtual Connect Out of necessity; innovation: How the Bank of Montreal transformed our customer-contact operations centre to a world-class virtual financial services’ employer.


Best Operational Excellence in Achieving Supply Chain Sustainability of Operations

ParcelShield - Improving Visibility Across The Supply Chain, Reduce Cost and Increase Revenue

 

Best Operational Excellence in Achieving Supply Chain Risk & Resiliency / Risk Management

IBM - Transforming IBM Business Continuity and Risk Management

 

Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

 

Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

HGS - HGS Agent X

 

Best Achievement in deployment of AI in the Enterprise

S&P Global Market Intelligence - Unleashing the Power of Foreseer AI in a Data-driven World

 

Best Achievement in Process Automation (RPA, Low Code, Intelligent Automation, Hyper Automation, Machine Learning, Cognitive Learning, Blockchain etc)

Turkcell - Turkcell RPA Marathon

 

Best Achievement in an Enterprise Architecture Program

Verizon - Service Harmony - Streamlined Inventory & Unified Service Management. 

 

Best Achievement in a Process Mining program

Turkcell - Shaping Future with the Intelligence Road @ Turkcell

 

Best Achievement in a Business Process Management Program

NADEC and SAP Signavio - Empowering Business Users to Contribute to Operational Excellence

 

Best Achievement in an IT Infrastructure & Cloud Program

Stanford Health Care - Stanford Medicine - Stanford Medicine Data Center Strategy, Consolidation and Migration Project

 

Most Outstanding Digital Workplace Transformation Program

Cintas  - Training Central, Transforming with Technology

 

Best Achievement in a Metaverse project 

MSC Industrial Supply Company - MSC Industrial Supply Immerses Itself into the Metaverse

 

Platinum Award

The Platinum Award is a special honor that cannot be directly entered for. It is awarded to the most exceptional project among all categories, a decision made by our panel of judges.

 

The Platinum Award for Best Achievement in an Operational Excellence Project

Turkcell - Turkcell RPA Marathon