The Industry's Most Prestigious Cross-Industry Awards Program. Showcasing the most outstanding Business Transformation & OpEx Achievements.
Business Transformation & Operational Excellence Industry Awards 2024 - Finalists Announced.
We are proud to announce on March 12th, 2024, the finalists from 16 categories selected by the independent judging panel, for the 2024 Business Transformation & Operational Excellence Industry Awards program.
For a brief summary detailing each finalist entry, please click here.
Listed by category, the finalists are:
Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture
M&T Bank - Project RISE and Briana Malloney
Asurion - Asurion’s Leadership Development Program, IσN
Henderson Group - Henderson Group Business Transformation: Simpler, Faster, Better
Goodyear - Plant Optimization: Empowering the Shop Floor at Goodyear's Plant in Pulandian, China
Legionaries of Christ and Regnum Christi - Transforming any organizational culture is a challenge. Try changing the Catholic Church.
Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Culture Transformation
University of British Columbia - The UBC Centre of Excellence, the catalyst of Cultural Transformation & Sustainability
Flex Zhuhai - Culture Transformation Enable Workforce Inclusivity and Sustainability
Aviso - Aviso's Cultural Transformation Initiative
NBCUniversal - Going for Gold: Change Management Experience
Turkcell - Turkcell RPA Marathon
Sanofi - Accelerating the Digital Transformation of Sanofi
Best Achievement in Operational Excellence to deliver Business Transformation
M&T Bank - M&T RCC and Wendy LeBlanc
UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan
BMO Financial Group - Bringing BMO's Home-Buying Transformation to Life
Dow Jones - Project Mozart - Marketing Orchestration
Greater London Authority - Hybrid Working Package
Fidelity Investments - Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits
Organon - Simplification within Global Labeling
Leadec Corp - North America - Built from the Ground Up: Educating and Empowering Front Line Leaders
Paramount - Paramount: to boldly go where no company has gone before
Bank of America - Automated Access Request Management
Cintas - Route Technology Transformation: PRC 2.0
Cintas - Training Central, Transforming with Technology
Fractal Analytics - Fractal’s Journey towards Business Transformation – Conception to Realization
City of Brampton - Creating Project Transparency for the City of Brampton!
ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage
BMO Virtual Connect - BMO Virtual Connect Optimized for Success: Unveiling a Digital First and Conversion Ready Playbook
H&R Block - H&R Block's Fulfillment Network
The RepTrak Company - 2022-2023: Years of Transformation for RepTrak
IBM - Transforming IBM Global Real Estate into a Digital Lighthouse
Nor-Lea Hospital District - NLHD Emergency Department Renovation
Blue Cross Blue Shield of Michigan - BCBSM's Provider Issue Resolution
Help at Home - Help at Home's Large-Scale Transformation Strategy Drives Growth, Innovation, and Leading Evolution in the Home Care Industry
College of Registered Nurses of Alberta - Information Management Roadmap
BMO Financial Group - BMO Deceased and Estates Dashboard – A simple solution to help employees manage complex conversations.
Northrop Grumman - Performance Management Takes Flight at Northrop Grumman
Analytix Solutions - VetBooks Transforms Growth Engine: 40% Faster, Zero Rework, & Limitless Scalability
Amadeus - Amadeus - Travel unit transformation
HCA Healthcare UK - Transforming Expectations and the Healthcare Industry
Cognizant Technology Solutions - Trust and Safety Excellence in Operations
NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence"
Solutions by STC - How Supply chain transformation can transform the business
Nutrien - Nitrogen Real-time Operations Center (NROC): Empowering Excellence in Nitrogen Chemical Production at Nutrien
IBM - Transforming Finance Operations with the Power of Data, AI and Automation
City of Sydney - Transforming the Planning Experience at the City of Sydney
City of Sydney - Transformative Risk Management for Operational Excellence
Turkcell - Turkcell RPA Marathon
NielsenIQ - Traditional Trade Measurement Transformation
Zebra Technologies - Zebra Technologies’ Global Supply Chain and Repair Operational Excellence Transformation
Lumenis BE - The Lumenis BE operational post-purchasing separation project
Gagen MacDonald - Gagen MacDonald’s Human-Focused Approach to an M&A Integration
Best Achievement in Operational Excellence to deliver Digital Transformation
L&T Heavy Engineering - IT Infrastructure & Cloud Program for HEIC Digital Transformation Journey Wave 2.0
EYGBS (India) LLP - Transforming business operations at EY Global Delivery Services (GDS)
Roads and Transport Authority (RTA) - Dubai - Roads & Transport Authority (RTA) Dubai - Transport Activities Rental System (TARS)
UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan
Paramount - Paramount: to boldly go where no company has gone before
Ernst & Young LLP - Building an integrated, connected supply chain to reframe the future
Cintas - Training Central, Transforming with Technology
Stanford Health Care - Transforming Stanford Medicine's ED Fast Track to a Virtual Visit Track to Reduce Emergency Department Length of Stay
IBM - Migration to Enterprise Contract Repository (ECR)
Bank of Montreal (BMO) - BMO Green to Blue
H&R Block - H&R Block's Fulfillment Network
F. Hoffmann-La Roche AG - Unlocking Data Sharing at Roche: The Impact and Value of RDI
Verizon - Digital Enablement - Autonomous Service Management & Seamless Automation
BMO Financial Group - BMO Financial Group – BMO SecureSign Digital Signature Capture
UnitedHealthcare - UnitedHealthcare Mobile App: Medicare and Retirement - Real-Time Activation and the Pre-Effective Member Experience
TraceLink - End-to-End Supply Chain Product Orchestration through TraceLink's Multienterprise Information Network Tower
Infosys Limited - 10x improvements in IT Asset Management through Digital Transformation
Cognizant Technology Solutions - Implementation of AI/ML & web-based workflow to manage emails & perform data analytics/live dashboards
Cognizant Technology Solutions - Reimagined sorting and Intake process for an insurance client
Cognizant Technology Solutions - LBS Service Stack – helping build the ‘Future of location services
NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence
Flex Zhuhai - Digital Energy Saving
Flex Zhuhai - No-Touch Production Planning & Scheduling Solution
PepsiCo Inc. - Go-to-Market Digital Modernization at Frito Lay North America
Turkcell - Turkcell RPA Marathon
City of Sydney - Digital Excellence in Visitor and Contractor Management at the City of Sydney
City of Sydney - Transforming Customer Identity & Access Management at City of Sydney
Bupa Health Insurance Australia - Bupa: Messaging Reimaged
NielsenIQ - Traditional Trade Measurement Transformation
University of Phoenix - AI-Powered Predictive Personalization: The Next Frontier of Digital Transformation
SAP - Transforming Customer Experience for Business Across Northern Europe
Best Operational Excellence Program for Discovering, Nurturing and Fortifying Talent Management
Jabil - Our Vision for People-Centric Operational Excellence at Jabil
Shell International Aviation Customer Operations - Unleashing the Ultimate Potential of Our People through our Robust 4E's Employee Engagement Framework
BMO Virtual Connect - BMO Virtual Connect Out of necessity; innovation: How the Bank of Montreal transformed our customer-contact operations centre to a world-class virtual financial services’ employer.
Turkcell - Turkcell Marathon
Sanofi - Leadership Transformation at Sanofi: Navigating Change for Digital Excellence
Best Operational Excellence in Achieving Supply Chain Risk & Resiliency / Risk Management
IBM - Transforming IBM Business Continuity and Risk Management
Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project
UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan
Shell - Shell Contractor Safety Inspection
Fidelity Investments - Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits
Organon - Simplification within Global Labeling
Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)
Paramount - Paramount: to boldly go where no company has gone before
Cintas - Route Technology Transformation: PRC 2.0
Ernst & Young LLP - The Rheem Roadmap to Drive Value
ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage
ChristianaCare - ChristianaCare’s Smart Mirror for Wellbeing
UnitedLex - UnitedLex and Haleon Deliver Operational Excellence
Blue Cross Blue Shield of Michigan - BCBSM's Behavioral Health Community Crisis Response
Petroleum Nasional Berhad (PETRONAS) - Enabling sustainable operational excellence through the establishment of the global PETRONAS Lean Six Sigma program
Analytix Solutions - Innovative Accounting: Arena Sports' Efficiency Leap
Cognizant Technology Solutions - Intelligent Automation tackles the US opioid crisis
Cognizant Technology Solutions - Delivering cloud services pitch to clients
City of Sydney - Bridging the Digital Gap Through Public Access IT Transformation
IBM - IBM Data-Driven Transformation with Enterprise Performance Management
S&P Global - The S&P Global Innovation Platform
City of Sydney - 3D Virtual Tours: Transforming our community venue booking journey
Electromin - E-MOBILITY SOLUTIONS RE-DEFINED. The leading Smart Mobility solutions provider in the Middle East.
Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence
ibex - ibex Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience
Alcatel-Lucent Enterprise - ALie SMART Business Assistant
BMO Virtual Connect - IVR Transformation – Delivering Self-Serve Functionality to improve customer satisfaction and provide an effortless experience
BMO Financial Group - BMO Financial Group – Needs Navigator Enhancements Drive Customer Service Capabilities
JLL - Driving Operational Excellence: JLL and Standard Chartered Bank's Transformation Journey
Flex Zhuhai - Rapid Response to Urgent Orders Prioritizing Solution
Premier BPO - PREMIER BPO TRANSFORMING CUSTOMER FRUSTRATION INTO A CULTURE OF TRUST
HGS - HGS Agent X
IBM - IBM 2022 Skills Challenge to confirm sellers could deliver value and benefit to clients
Housing & Development Board - HDB Design System
City of Sydney - Making Advertising Screens Useful for the Community
Meridian Health - Revolutionizing Customer Engagement with Self-Service and IVR Technology
Ricoh - Machine Issues? Never Fear, Your Technician Is Near!
Bosch - Amazon Frustration-Free Shopping
Best Achievement in deployment of AI in the Enterprise
Elanco Animal Health - ElancoGPT: Using AI to Enhance Enterprise Productivity
Belcorp - AI Innovation Labs Platform
Wells Fargo - Wells Fargo Graph-based Anomaly Detection Fraud A.I. Platform
Verizon - AI Powered customer experience for prospective enterprise customers
TraceLink - The AI-Powered Vanguard: TraceLink's Solution for Predicting and Mitigating Drug Shortages
SAP SE - SAP Enterprise GPT & Digital AI Launchpad
Miros - Miros provides the next-generation search and discovery experience based on AI - the Wordless Search
IBM - Optimizing Cash Management with AI
Cigniti Technologies Ltd - Leading NGO Attains 30% Better Treatment Outcomes Using Cigniti’s AI-Powered Digital Platform
S&P Global Market Intelligence - Unleashing the Power of Foreseer AI in a Data-driven World
Best Achievement in Process Automation (RPA, Low Code, Intelligent Automation, Hyper Automation, Machine Learning, Cognitive Learning, Blockchain etc)
EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation
Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)
Bank of America - Bank of America Advancing Learning Enablement: Operational Model Transformation and Automation
E.ON Digital Technology - Tax Automation – a low code project with Power Platform
IBM - A Step Change in Opportunity-to-Cash Operations: IBM Intelligent Workflow
Cognizant Technology Solutions - Reimagined Operating Model – ‘Hyperautomation’ Citizen Developer Program
Cognizant Technology Solutions - Transformation led BPO operations
Cognizant Technology Solutions - Accelerate content creation using GenAI
Cognizant Technology Solutions - ML/AI powered PetVerse and condition prediction – Strategic innovation enabling service, efficiency and insights
Suncorp - Suncorp Operational Transformation Program
S&P Global - Breaking Barriers Hackathon and the Editorial, Design, and Publishing (EDP) Leave Management App
Turkcell - Turkcell Marathon
Best Achievement in an Enterprise Architecture Program
Verizon - Service Harmony - Streamlined Inventory & Unified Service Management.
Vale Base Metals - Toward an “augmented” M&A and Spin-off practice using “data-driven” Digital Enterprise Architecture
Best Achievement in a Process Mining program
Turkcell - Shaping Future with the Intelligence Road @ Turkcell
Fujitsu Ltd. and FI-NET (Fujitsu I Network Systems Ltd.) - Digital KAIZEN by Fujitsu
Best Achievement in a Business Process Management Program
EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation
Organon - Simplification within Global Labeling
ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage
Petroleum Nasional Berhad (PETRONAS) - Accelerating process excellence and transformation through innovative solutions and digital Business Process Management (BPM)
NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence"
Best Achievement in an IT Infrastructure & Cloud Program
Alcatel-Lucent Enterprise - Alcatel Lucent Enterprise Cloud Transformation
Stanford Health Care - Stanford Medicine - Stanford Medicine Data Center Strategy, Consolidation and Migration Project
Johnson & Johnson - Application of Cognitive Document Processing and Neural Machine Translation to expedite drug safety case processing and reporting.
L&T Heavy Engineering - Digital Supply Chain in Manufacturing
Most Outstanding Digital Workplace Transformation Program
Kantar - Rapidly transforming IT operations at scale for a leading marketing data and analytics business
Cintas - Training Central, Transforming with Technology
Best Achievement in a Metaverse project
Bank of America - Leveraging Technology To Create Better Human Connections
MSC Industrial Supply Company - MSC Industrial Supply Immerses Itself into the Metaverse