The Business Transformation & Operational Excellence Awards 2024

The Industry's Most Prestigious Cross-Industry Awards Program. Showcasing the most outstanding Business Transformation & OpEx Achievements.

BTOES 2024 Awards Finalist Roll Call

Business Transformation & Operational Excellence Industry Awards 2024 - Finalists Announced. 

We are proud to announce on March 12th, 2024, the finalists from 16 categories selected by the independent judging panel, for the 2024 Business Transformation & Operational Excellence Industry Awards program. 

For a brief summary detailing each finalist entry, please click here.

Listed by category, the finalists are:

Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture

M&T Bank  - Project RISE and Briana Malloney

Asurion - Asurion’s Leadership Development Program, IσN

Henderson Group - Henderson Group Business Transformation: Simpler, Faster, Better
Goodyear - Plant Optimization: Empowering the Shop Floor at Goodyear's Plant in Pulandian, China

Legionaries of Christ and Regnum Christi - Transforming any organizational culture is a challenge. Try changing the Catholic Church.

Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Culture Transformation

University of British Columbia - The UBC Centre of Excellence, the catalyst of Cultural Transformation & Sustainability

Flex Zhuhai - Culture Transformation Enable Workforce Inclusivity and Sustainability

Aviso - Aviso's Cultural Transformation Initiative

NBC Universal - Going for Gold: Change Management Experience

Turkcell - Turkcell RPA Champions - Best Achievement in Cultural Transformation & Sustainability to deliver a high-performing Enterprise

Sanofi - Accelerating the Digital Transformation of Sanofi

 

Best Achievement in Operational Excellence to deliver Business Transformation

M&T Bank - M&T RCC and Wendy LeBlanc

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

BMO Financial Group - Bringing BMO's Home-Buying Transformation to Life

Dow Jones - Project Mozart - Marketing Orchestration

Greater London Authority - Hybrid Working Package

Fidelity Investments - Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits

Organon - Simplification within Global Labeling

Leadec Corp - North America - Built from the Ground Up: Educating and Empowering Front Line Leaders

Paramount - Paramount: to boldly go where no company has gone before 

Bank of America - Automated Access Request Management

Cintas - Route Technology Transformation: PRC 2.0

Cintas - Training Central, Transforming with Technology

Fractal Analytics - Fractal’s Journey towards Business Transformation – Conception to Realization

City of Brampton - Creating Project Transparency for the City of Brampton!

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

BMO Virtual Connect - BMO Virtual Connect Optimized for Success: Unveiling a Digital First and Conversion Ready Playbook

H&R Block - H&R Block's Fulfillment Network

The RepTrak Company - 2022-2023: Years of Transformation for RepTrak

IBM - Transforming IBM Global Real Estate into a Digital Lighthouse

Nor-Lea Hospital District - NLHD Emergency Department Renovation

Blue Cross Blue Shield of Michigan - BCBSM's Provider Issue Resolution

Help at Home - Help at Home's Large-Scale Transformation Strategy Drives Growth, Innovation, and Leading Evolution in the Home Care Industry

College of Registered Nurses of Alberta - Information Management Roadmap

BMO Financial Group - BMO Deceased and Estates Dashboard – A simple solution to help employees manage complex conversations.

Northrop Grumman - Performance Management Takes Flight at Northrop Grumman

Analytix Solutions - VetBooks Transforms Growth Engine: 40% Faster, Zero Rework, & Limitless Scalability

Amadeus - Amadeus - Travel unit transformation

HCA Healthcare UK - Transforming Expectations and the Healthcare Industry
Cognizant Technology Solutions - Trust and Safety Excellence in Operations

NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence"

Solutions by STC - How Supply chain transformation can transform the business

Nutrien - Nitrogen Real-time Operations Center (NROC): Empowering Excellence in Nitrogen Chemical Production at Nutrien

IBM - Transforming Finance Operations with the Power of Data, AI and Automation

City of Sydney - Transforming the Planning Experience at the City of Sydney

City of Sydney - Transformative Risk Management for Operational Excellence

Turkcell - Turkcell RPA Champions - Operational Excellence to Deliver Business Transformation

NielsenIQ - Traditional Trade Measurement Transformation

Zebra Technologies - Zebra Technologies’ Global Supply Chain and Repair Operational Excellence Transformation

Lumenis BE - The Lumenis BE operational post-purchasing separation project

Gagen MacDonald - Gagen MacDonald’s Human-Focused Approach to an M&A Integration



Best Achievement in Operational Excellence to deliver Digital Transformation

L&T Heavy Engineering - IT Infrastructure & Cloud Program for HEIC Digital Transformation Journey Wave 2.0

EYGBS (India) LLP - Transforming business operations at EY Global Delivery Services (GDS)

Roads and Transport Authority (RTA) - Dubai - Roads & Transport Authority (RTA) Dubai - Transport Activities Rental System (TARS)

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

Paramount - Paramount: to boldly go where no company has gone before

Ernst & Young LLP - Building an integrated, connected supply chain to reframe the future

Cintas - Training Central, Transforming with Technology

Stanford Health Care - Transforming Stanford Medicine's ED Fast Track to a Virtual Visit Track to Reduce Emergency Department Length of Stay

IBM - Migration to Enterprise Contract Repository (ECR)

Bank of Montreal (BMO) - BMO Green to Blue

H&R Block - H&R Block's Fulfillment Network

F. Hoffmann-La Roche AG - Unlocking Data Sharing at Roche: The Impact and Value of RDI

Verizon - Digital Enablement - Autonomous Service Management & Seamless Automation

BMO Financial Group - BMO Financial Group – BMO SecureSign Digital Signature Capture

UnitedHealthcare - UnitedHealthcare Mobile App: Medicare and Retirement - Real-Time Activation and the Pre-Effective Member Experience

TraceLink - End-to-End Supply Chain Product Orchestration through TraceLink's Multienterprise Information Network Tower

Infosys Limited - 10x improvements in IT Asset Management through Digital Transformation

Cognizant Technology Solutions - Implementation of AI/ML & web-based workflow to manage emails & perform data analytics/live dashboards

Cognizant Technology Solutions - Reimagined sorting and Intake process for an insurance client

Cognizant Technology Solutions - LBS Service Stack – helping build the ‘Future of location services

NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence

Flex Zhuhai - Digital Energy Saving

Flex Zhuhai - No-Touch Production Planning & Scheduling Solution

PepsiCo Inc. - Go-to-Market Digital Modernization at Frito Lay North America

Turkcell - Turkcell RPA Champions & Process Mining - Best Achievement in Operational Excellence to deliver Digital Transformation

City of Sydney - Digital Excellence in Visitor and Contractor Management at the City of Sydney

City of Sydney - Transforming Customer Identity & Access Management at City of Sydney

Bupa Health Insurance Australia - Bupa: Messaging Reimaged

NielsenIQ - Traditional Trade Measurement Transformation

University of Phoenix - AI-Powered Predictive Personalization: The Next Frontier of Digital Transformation

SAP -  Transforming Customer Experience for Business Across Northern Europe

 

 

Best Operational Excellence Program for Discovering, Nurturing and Fortifying Talent Management

Jabil - Our Vision for People-Centric Operational Excellence at Jabil

Shell International Aviation Customer Operations - Unleashing the Ultimate Potential of Our People through our Robust 4E's Employee Engagement Framework

BMO Virtual Connect - BMO Virtual Connect Out of necessity; innovation: How the Bank of Montreal transformed our customer-contact operations centre to a world-class virtual financial services’ employer.

Turkcell - Turkcell RPA Champions - Best Operational Excellence Program for Discovering Nurturing and Fortfying Talent Management

Sanofi - Leadership Transformation at Sanofi: Navigating Change for Digital Excellence

 

Best Operational Excellence in Achieving Supply Chain Risk & Resiliency / Risk Management

IBM - Transforming IBM Business Continuity and Risk Management

 

Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

Shell - Shell Contractor Safety Inspection

Fidelity Investments -  Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits

Organon - Simplification within Global Labeling

Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)

Paramount - Paramount: to boldly go where no company has gone before

Cintas - Route Technology Transformation: PRC 2.0

Ernst & Young LLP - The Rheem Roadmap to Drive Value

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

ChristianaCare - ChristianaCare’s Smart Mirror for Wellbeing

UnitedLex - UnitedLex and Haleon Deliver Operational Excellence

Blue Cross Blue Shield of Michigan - BCBSM's Behavioral Health Community Crisis Response

Petroleum Nasional Berhad (PETRONAS) - Enabling sustainable operational excellence through the establishment of the global PETRONAS Lean Six Sigma program

Analytix Solutions - Innovative Accounting: Arena Sports' Efficiency Leap

Cognizant Technology Solutions - Intelligent Automation tackles the US opioid crisis

Cognizant Technology Solutions - Delivering cloud services pitch to clients

City of Sydney - Bridging the Digital Gap Through Public Access IT Transformation

IBM - IBM Data-Driven Transformation with Enterprise Performance Management

S&P Global - The S&P Global Innovation Platform 

City of Sydney - 3D Virtual Tours: Transforming our community venue booking journey

Electromin - E-MOBILITY SOLUTIONS RE-DEFINED. The leading Smart Mobility solutions provider in the Middle East.

 

Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

ibex - ibex Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

Alcatel-Lucent Enterprise - ALie SMART Business Assistant

BMO Virtual Connect - IVR Transformation – Delivering Self-Serve Functionality to improve customer satisfaction and provide an effortless experience

BMO Financial Group - BMO Financial Group – Needs Navigator Enhancements Drive Customer Service Capabilities

JLL - Driving Operational Excellence: JLL and Standard Chartered Bank's Transformation Journey

Flex Zhuhai - Rapid Response to Urgent Orders Prioritizing Solution

Premier BPO - PREMIER BPO TRANSFORMING CUSTOMER FRUSTRATION INTO A CULTURE OF TRUST

HGS - HGS Agent X

IBM - IBM 2022 Skills Challenge to confirm sellers could deliver value and benefit to clients

Housing & Development Board - HDB Design System

City of Sydney - Making Advertising Screens Useful for the Community

Meridian Health - Revolutionizing Customer Engagement with Self-Service and IVR Technology

Ricoh - Machine Issues? Never Fear, Your Technician Is Near!

Bosch - Amazon Frustration-Free Shopping 

 

Best Achievement in deployment of AI in the Enterprise

Elanco Animal Health - ElancoGPT: Using AI to Enhance Enterprise Productivity

Belcorp - AI Innovation Labs Platform

Wells Fargo - Wells Fargo Graph-based Anomaly Detection Fraud A.I. Platform

Verizon - AI Powered customer experience for prospective enterprise customers

TraceLink - The AI-Powered Vanguard: TraceLink's Solution for Predicting and Mitigating Drug Shortages

SAP SE - SAP Enterprise GPT & Digital AI Launchpad

Miros - Miros provides the next-generation search and discovery experience based on AI - the Wordless Search

IBM - Optimizing Cash Management with AI

Cigniti Technologies Ltd - Leading NGO Attains 30% Better Treatment Outcomes Using Cigniti’s AI-Powered Digital Platform

S&P Global Market Intelligence - Unleashing the Power of Foreseer AI in a Data-driven World

 

Best Achievement in Process Automation (RPA, Low Code, Intelligent Automation, Hyper Automation, Machine Learning, Cognitive Learning, Blockchain etc)

EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation

Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)

Bank of America - Bank of America Advancing Learning Enablement: Operational Model Transformation and Automation

E.ON Digital Technology - Tax Automation – a low code project with Power Platform

IBM - A Step Change in Opportunity-to-Cash Operations: IBM Intelligent Workflow 

Cognizant Technology Solutions - Reimagined Operating Model – ‘Hyperautomation’ Citizen Developer Program

Cognizant Technology Solutions - Transformation led BPO operations

Cognizant Technology Solutions - Accelerate content creation using GenAI

Cognizant Technology Solutions - ML/AI powered PetVerse and condition prediction – Strategic innovation enabling service, efficiency and insights

Suncorp - Suncorp Operational Transformation Program

S&P Global - Breaking Barriers Hackathon and the Editorial, Design, and Publishing (EDP) Leave Management App

Turkcell - Turkcell RPA Champions - Best Achievement in Process Automation


Best Achievement in an Enterprise Architecture Program

Verizon - Service Harmony - Streamlined Inventory & Unified Service Management. 

Vale Base Metals - Toward an “augmented” M&A and Spin-off practice using “data-driven” Digital Enterprise Architecture

 

Best Achievement in a Process Mining program

TURKCELL ILETISIM HIZMETLERI A.Ş. - Shaping Future with the Intelligence Road @ Turkcell

Fujitsu Ltd. and FI-NET (Fujitsu I Network Systems Ltd.) - Digital KAIZEN by Fujitsu

 

Best Achievement in a Business Process Management Program

EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation

Organon - Simplification within Global Labeling

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

Petroleum Nasional Berhad (PETRONAS) - Accelerating process excellence and transformation through innovative solutions and digital Business Process Management (BPM)

NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence"

 

Best Achievement in an IT Infrastructure & Cloud Program

Alcatel-Lucent Enterprise - Alcatel Lucent Enterprise Cloud Transformation

Stanford Health Care - Stanford Medicine - Stanford Medicine Data Center Strategy, Consolidation and Migration Project

Johnson & Johnson - Application of Cognitive Document Processing and Neural Machine Translation to expedite drug safety case processing and reporting.

L&T Heavy Engineering - Digital Supply Chain in Manufacturing

 

Most Outstanding Digital Workplace Transformation Program

Kantar - Rapidly transforming IT operations at scale for a leading marketing data and analytics business

Cintas  - Training Central, Transforming with Technology


Best Achievement in a Metaverse project 

Bank of America - Leveraging Technology To Create Better Human Connections

MSC Industrial Supply Company - MSC Industrial Supply Immerses Itself into the Metaverse